CHANGED YOUR MIND?

If you have changed your mind within 30 days of receipt and no longer wish to have the item, then we will accept the return as long as the item is still in good condition, unused and adequately packaged to withstand the return journey. For simplicity we are happy to arrange the return journey with our regular transport company. We will refund the item as we receive it back on site in good condition.

FAULTY PRODUCTS

If your appliance appears to be faulty please follow the troubleshooting information in the Manufacturers instruction book before contacting us.

We need to be informed (via e-mail or phone) within 7 days of delivery of the faulty appliance. We can then arrange a replacement either if we have one in stock or chose one from our website (may incur a charge/refund if appliance is higher/lower in value) – we will inform you the time frame for this.

After 7 days if the appliance is not functioning correctly we reserve the right for an engineer from the manufacturer to inspect the appliance and repair as necessary. You are entitled to refuse any repair within the first 30 days of owning the appliance but it has to be proved the appliance was faulty via an engineer’s report. The engineer must either declare the appliance not fit for purpose or faulty on the report, in which case we can arrange an uplift and either arrange an exchange or refund. Manufacturers may charge for any faults caused by incorrect installations.

Please note that if you collected the item, you must return the item to the same place as where you purchased it from to receive the repair/replacement service.  If you require us to collect the product, you may be asked to pay an additional collection charge.

PRODUCT DAMAGES

You should inspect products upon delivery immediately and refuse delivery if there is any visible damage. If the item is a parcel delivery, it is your responsibility to inspect the appliances before signing. Please remember that when you sign for items you are signing to say you have received them in good condition and in doing so you have waived the right to return them as damaged. All returned items must not be installed or used in any way and must be in their original packing.

If you choose to send the appliances back to our warehouse with another delivery company, we cannot accept responsibility for loss or damage in transit.

REFUNDS

If your return item results in a refund, then your refund will be completed once and only when the appliance arrives at our depot and is verified by a member of our quality team.  Refunds take between 5 working days to complete. Our return address is: Unit 6 Concord Business Centre, Concord Road, Park Royal, London, W3 0TH